SHD CUSTOMER SERVICE

Welcome to our Member Support Page

We’re here to support you!

SHD customer service is made up of knowledgeable patient advocates who are here to help you navigate today’s dental care system.

Call us at (866) 928-3130. M-F 9am to 5pm EST

Or email us at memberservices@shdinsurance.com

Care Coordinators

With our team’s support, you’ll be able to get the most out of your dental plan. Our Care Coordinator are here to help you:

Find a licensed dentist offering quality care.
Conveniently book an appointment.
Find the lowest price for your dental service or dental procedure.
Understand your coverage options and dental plan benefits.

Be sure to call our care coordinators BEFORE booking an appointment with a dental provider. This way, there’ll be NO SURPRISES when you show up for your visit.

DENTIST NEAR ME

Find a Dentist Near You

Search for a provider in your area or see if your current dentist is a part of one of our networks.

Insurance Plans

Our Insurance Plans give you access to the Renaissance PPO network which combines leading national and regional PPO networks to offer maximum choice and value. You can find a dentist near you using the search tool below. If you decide to contact a dental office directly, please refer to the following network partners that a dental office will likely recognize for their participation:

Maximum Care
Connection Dental
Maverest Dental Network
Stratose/4Most (West Virginia only)

Discount Plan

As an active member of our Discount Plan, you have access to the Aetna Dental Access® Network. This network has over 262,000 dental locations nationwide. You can find a dentist near you using the search tool below. If you decide to contact a dental office directly, please let them know that you have access to the Aetna Dental Access® Network to ensure that you get the maximum savings available.

Plans powered by Renaissance Dental

Quicklinks

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Copyright by Smart Health Dental, LLC. All rights reserved. 2021.

Smart Health Dental is a national dental plan that is dedicated to providing you with the best service in the industry. We are committed to developing quality dental products that provide consumers with the best value and choices in the insurance industry.

The Smart Health Dental PPO insurance policy is underwritten by Renaissance Life & Health Insurance Company of America, Indianapolis, IN, and in New York by Renaissance Life & Health Insurance Company of New York, Binghamton, NY. Products and services referred to may not be available in all states and jurisdictions. There is no ownership affiliation between Renaissance and Smart Health Dental. For complete coverage details, please refer to the certificate of insurance.

Membership in Communicating for America, Inc. (CA) is required to enroll for coverage under the Smart Health Dental PPO insurance policy offered. CA membership provides non-insurance discounts like prescription drug discounts and a vision discount program. CA will communicate member information to you via email or by directing you to their website. Should an individual decide to enroll in the dental insurance policy, he or she will be prompted during the enrollment process to confirm acceptance of membership in CA.

*Certain restrictions apply; please call or email us for full details.

1Renaissance Partner Network Data 2016

DISCLOSURE: SHD Non-Insurance Discount Plan is NOT INSURANCE, nor is it a replacement for insurance. It is a discount program and does not meet the requirements of the Affordable Care Act (ACA). You must pay for services at the time they are rendered. If you receive services at a participating provider you will receive a discount on those services. It is not a Part D prescription drug plan. Neither Smart Health Dental nor Access One Consumer Health, Inc. will pay any fees to providers. You may request a refund within 30 days of receipt of your ID card and all monthly fees paid for your Smart Health Dental Discount program, excluding the one-time non-refundable processing fee, will be refunded (nominal fee for MD residents is $5, LA residents is $30, and TN residents will be refunded processing fee). If you cancel after thirty days for any reason other than nonpayment, the program will make a pro-rata reimbursement of all periodic charges. If you have a complaint regarding the program you may contact Access One Consumer Health 84 Villa Rd. Greenville SC 29615 or call (877) 346-4904. If you remain dissatisfied with the response you may contact your state insurance department. This program is not available in AK, AR, MT, RI, TN, UT, VT or WA.

The Smart Health Dental Discount Program provides access to the Aetna Dental Access® network, which is administered by Aetna Life Insurance Company (ALIC). ALIC does not offer or administer the Smart Health Dental Discount Program, and is not an affiliate, agent or principal of Smart Health Dental Discount Program. Dental providers are independent contractors and not employees or agents of ALIC. ALIC does not provide dental care and is not responsible for outcomes.

*Teladoc video consultations may not available 24/7/365, check with Teladoc directly for availability.

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